Privacy Policy

Urban Curls Boutique is committed to your customer experience and we value your time and business. Your appointment is very important to us, this is why we have put together our new policies , procedures and cancellation rules moving forward. We respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit this website (our “Website”) and our practices for collecting, using, maintaining, protecting and disclosing that information.

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Urban curls Boutique NOW requires a valid credit card on file to reserve appointments. We understand that scheduling adjustments, and cancellations sometimes are necessary. We require a courtesy of 48 hours notice when cancelling or rescheduling an appointment. No-show or late cancellation will result in 50% charge of the service fee to the valid credit card on file.

Your Information Collected and What We Do With It

We collect several types of information from and about users of our booking system, including information:

By which you may be personally identified, such as name, postal address, e-mail address, telephone number that is about you but individually does not identify you
To collect credit card information when reserving appointments (we will only use this information when appointment rules have been breached such as being late or a no show for your appointment) refer to cancellation policy for details.

We collect this information:

Directly from you when you provide it to us.
From third parties, for example, our business partners

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you.
To provide you with information, products or services that you request from us.
To provide you with information about our services
To provide you with notices about your account/subscription, including expiration and renewal notices.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Website or any products or services we offer or provide though it.
To allow you to participate in interactive features on our Website.
In any other way we may describe when you provide the information.
To fulfill any purpose for which you provide it.
For any other purpose with your consent.

Disclosure Of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

To our subsidiaries and affiliates.
To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.
To third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To fulfill the purpose for which you provide it. For example, if you give us an e-mail address to use the “e-mail a friend” feature of our Website, we will transmit the contents of that e-mail and your e-mail address to the recipients.
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To comply with any court order, law or legal process, including to respond to any government or regulatory request.
To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction


ome with your hair freshly cleansed (Day 1 hair), styled how you normally wear it, and completely DRY. Using products as you normally do is fine.

All tangles should be removed – No hats – No ponytails, elastics, barrettes, clips or hair accessories. Ideally your curl expert wants to see how your curls act naturally.


Your appointments are very important to us, it is reserved especially for you. We understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.


Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment that you booked months earlier. Since the services are reserved for you personally, a cancellation fee will apply if you do not cancel at least 24 hours before your appointment.

Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount upon next visit

NO SHOWS will be charged 100% of the reserved service amount upon next visit.


We encourage you to arrive 5 minutes prior to your appointment. Services at Urban Curls begin and end on time as best as we can. Sometimes curly hair services, especially drying times cannot be predicted so we always do our best to stay on time. If you arrive and cannot wait, please let us know asap so we can reschedule your appointment at a mutually agreeable date/time.


Are sincerely appreciated and are solely at your discretion.


Haircuts are non-refundable but will be adjusted, as long as you make your request within 14 days after your service. We will book an appointment to make adjustments. After that time period you must rebook for another appointment at full price. Unopened and unused products can be returned or exchanged within 14 days for a full refund or exchange.